Return & Refund Policy

Customer satisfaction is important to us. If you receive a damaged, defective, or incorrect product, please contact us within 7 days of receiving your order.

To request a return or refund, please email us at zonistoo@gmail.com with your order number, clear photos or videos of the item, and a short explanation of the issue.

To be eligible for a return, the product must be unused, in its original packaging, and in the same condition in which you received it. Once we review your request, we will confirm whether the item is eligible for a refund, replacement, or return.

Refunds will be processed only after the return request has been approved. Shipping charges may not be refundable unless the mistake was from our side.